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SERVICES AND POLICIES FOR EXTENDED STAY

The  Munroe Historic Inn 
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Services and Policies for Extended Stay

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These Booking Terms apply to the business known as The Munroe Inn (under the “Booking with” section of the Booking Confirmation and the “Provider Information” in the confirmation correspondence), along with our officers, employees, and agents (“We”/”Us”/”Our”) and the individual or legal entity making the Booking or to whom we provide services about the Booking (“You/Your”). By making a Booking, you are considered to accept these Booking Terms.

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Policies

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Arrival and Departure

Check-in time is 3 p.m. unless otherwise agreed in writing, and check-out is at 10 a.m. unless otherwise arranged. You must settle all outstanding costs incurred during your stay before departure.

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Third-Party Booking

Bookings made through resale agents (Expedia, Booking.com, Orbitz, Hotels.com, etc.) may be subject to different terms and conditions in effect at the time of booking. However, our Terms and Conditions will precede any resale agency's terms. Reservations made 10 months or more in advance do not guarantee the rate. Rate confirmation will be emailed no later than 5 months before the check-in date. Liability, except for death or personal injury resulting solely from our negligence or misrepresentation, is limited to the price of the booking and the fullest extent permitted by law. All warranties are excluded, and we will not be liable for indirect or special damages. We will not be responsible for failure to perform if factors beyond our reasonable control cause such failure. You are liable for any damage or loss caused to us or our property due to your act, omission, default, or negligence, and you agree to indemnify us and pay us on demand for the amount reasonably required to remedy such damage or loss.

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Advance Payment Policy

Advance Purchase (AP) reservations cannot be canceled within 7 days of the original booking. Canceling your AP reservation more than 7 days after the original booking time or failing to check in on your reservation's arrival date will result in forfeiting your non-refundable prepayment's total amount (including tax). To cancel a reservation, please send your cancellation request in writing or text it for a written record.

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Payment Options

A 3.5% cash discount is available only for cash or check payments, not credit or debit card payments. We typically process payment for your stay 7 days before your arrival, regardless of whether cash, check, Zelle, or credit card makes it. You can send us a check 7 days before arrival, or you may pay cash upon arrival. Please let us know your preferred payment method to avoid credit card charges. Suppose we do not hear from you regarding a preferred payment option. In that case, the default will be credit card payment, which will not qualify for the cash discount, and you will be responsible for the associated 3.5% fees related to the discount.

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Pet Policy

No pets are permitted for extended stays at The Munroe Inn. A visiting dog charges $15 (+ tax) per day for each dog and a non-refundable fee for the dog's stay in the room. Cats are not allowed at The Munroe Inn. Service animals are exempt from this charge. Please note that the pet fee is subject to change.

 

Services

 

Hours of Operation

Open 24 hours a day, seven days a week—packages mailed to the guest we will store for guest's pick up.

 

Housekeeping Service

We promise to provide you with a fresh, clean room. We also take our commitment to the environment very seriously and strive to refresh without wasting our natural resources. To achieve this common goal, housekeeping services are scheduled based on the number of nights you will stay with us. Additional

 

Full or Refresh services are available as outlined below.

For stays of one to seven (1-7) nights: Fresh towels and linens are available upon request, typically at most twice a week, unless an incident requires an extra charge. Trash is emptied daily. For stays of eight (8+) nights or more, one complimentary full-service housekeeping service is provided each week. Full service includes dusting, vacuuming, changing linens and towels, emptying trash, cleaning the bathroom, and replenishing soap and toilet paper. Please let us know your preferred day for scheduled housekeeping services.

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Parking at the Property.

Park your car in the Inn's parking lot. The parking space is angled at 45 degrees, situated next to the Inn on the right. Your vehicle will not face the Inn but the other building on the property lot.

 

Security.

We monitor the front door entries and lock them after you check in—you do not need to lock the front door after moving in.

 

Breakfast Room.

Guests can eat in the breakfast room anytime and order food delivery. The breakfast room has a guest refrigerator, toaster, kettle, and microwave. There are plates and silverware for guests to use. After eating, Guests are asked kindly to leave plates, food, packaging, and used plates neatly on the table for washing and disposal by the staff.  

 

Use of TV ensuite.

Our TV offers access to various news and entertainment apps through a Roku device, including Netflix and Sling. Both apps are logged into our account, providing you access to their programs. We kindly request that guests keep the volume down to avoid disturbing others at the Inn.

 

HVAC ensuite.

When leaving the suite for an extended period, we kindly ask all guests to turn off the HVAC system (cooling or heating). Thank you for being so cooperative!

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Front Door Locking and Lights Switching Off: 

We monitor and secure the front door after hours, typically once all guests have settled in for the night. However, if guests find the front door locked upon arrival, they should use their key to unlock it and secure it from the inside. The same applies to the lobby and stairwell lights: guests can turn on the lights to navigate these areas, but we kindly request that they turn off any lights they used before leaving the common spaces. 

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Cancellation by Us:  

If we need to cancel a booking, we will notify you immediately. Any payments made will be fully refunded. If you'd like, we can assist you in booking another local bed and breakfast with the same or lower rating in a similar room(s) standard. Our liability will not exceed these conditions. 

 

Safety and Security: 

Guests must always adhere to safety instructions for themselves and others. They are expected to understand fire evacuation procedures and refrain from engaging in any activities that could risk fire or injury to themselves, others, or property. Guests should ensure they lock the room when leaving the property and confirm that all lights, air conditioning units, and fans are turned off before departing. Please note that we take no responsibility for the security of your vehicles or valuables. 

 

Private Areas

Guests are kindly requested not to enter areas marked ‘private’ at any time.

 

Force Majeure

Unless explicitly stated otherwise in these booking conditions, we regret to inform you that we cannot accept liability or provide compensation when the performance or timely execution of our contractual obligations is hindered or impacted by, or if you experience any damage or loss due to, “force majeure.” In these Booking Conditions, “force majeure" refers to any event we could not foresee or prevent, even with all due care. Such events may include war or the threat of war, riots, civil unrest, terrorist activities or threats thereof, industrial disputes, natural or nuclear disasters, severe weather conditions, fires, contagious diseases, and all similar occurrences beyond our control.

 

Lost Property.

We are happy to return items that were left behind after your departure. However, a minimum charge of $15.00 will apply to cover postage and packaging. Damages: Guests are responsible and liable for any breakages or damages caused by you or any member of your party to the accommodation or its contents. Please report these issues as soon as they occur. We generally do not charge for minor breakages, but we reserve the right to charge the guest’s credit card, or we may send you an invoice for repairs or making good if the damage or breakage is significant. An additional charge may apply if you fail to report this.

 

Lost keys.

A $15 charge will be applied for each lost key.

 

Termination Policy

We reserve the right, at our discretion, to terminate an individual’s stay without notice if deemed necessary due to unacceptable behavior or actions likely to endanger or offend others (please note that non-compliance with our non-smoking policy may result in termination). Any outstanding balance must be settled in such cases, and no refunds will be issued.

 

Lodging Tax

All published rates do not include Maine Lodging Tax at the current rate.

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All rights reserved

We reserve the right to modify these terms and conditions at any time and to assign or subcontract any of our rights and obligations under this agreement without notifying you. If a court with appropriate authority finds any provision of this agreement unenforceable, the other provisions will remain in full force and effect.

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